03 / CIVIC DATA

SOCRATA

Turning a suite of open-data products into a more connected platform for public-sector teams and the people they serve.

PROJECT SIGNAL / 03

MY SCOPEPRODUCT DESIGN LEADERSHIPTEAMDESIGN, PRODUCT, ENGINEERING, GOVERNMENT PARTNERSTIMEFRAME2017—2022

01 / THE PROBLEM

Socrata’s products supported publishing, exploring, analyzing, and communicating public data, but the experience between those products was often where customers carried the most complexity.

02 / THE EVIDENCE

Research and product work across the portfolio revealed recurring jobs, handoffs, and gaps. Government program scenarios made it possible to see the suite as one end-to-end service rather than a collection of screens.

03 / THE DECISION

Design the connective tissue: shared patterns, clearer transitions, and product concepts organized around the customer’s work instead of internal product boundaries.

04 / THE COLLABORATION

I led and worked hands-on with product designers while partnering with product and engineering directors, bringing research, system thinking, and delivery decisions into the same conversation.

05 / THE OUTCOME

The portfolio moved toward a more coherent platform model, creating a stronger basis for product planning, design-system work, and later integration with Tyler Technologies.

06 / THE REFLECTION

The experience of a platform lives between its products as much as inside them.

PROJECT EVIDENCE2 ARTIFACTS

Socrata open-data product interface — 01 / A Socrata publishing experience within the broader civic-data product suite.

Cross-functional Socrata team workshop — 02 / Cross-functional work made the product relationships visible before we translated them into interfaces.

NEXT IMAGE PASS

The story is in place. These are the most useful original artifacts to bring in next.

PORTFOLIO MAP

A five-year view of the products, responsibilities, and pivotal decisions that connect the Socrata stories.