AI
Artificial intelligenceSoftware that can generate, classify, summarize, or reason from data. In this portfolio, AI usually refers to tools I use to prototype, automate parts of a workflow, or test a product idea.
PLAIN LANGUAGE / WORKING REFERENCE
Terms I use,
without the fog.
This is a reference for the acronyms and specialist language that appear in my work. Each case study should still make sense on its own; the glossary is here when more context is useful.
15 TERMS / UPDATED AS THE PORTFOLIO GROWSCAB
Customer Advisory BoardA recurring group of customers who discuss priorities, problems, and proposed directions with a product team.
CLO
Collateralized loan obligationA financial product built from a pool of business loans. Different investors buy different layers of risk and return.
Grounded theory
Qualitative research approachA way to build an explanation from closely coded observations and interviews, comparing new evidence with the developing model as the study continues.
HCDE
Human Centered Design & EngineeringThe University of Washington graduate program where I earned my master’s degree. It combines design, research, engineering, and the study of technology in context.
LCD
Leveraged Commentary & DataA credit-market news and research business acquired by PitchBook. Its reporting and data became part of the PitchBook Credit product.
MBI
Minimum business incrementThe smallest release that delivers a meaningful customer and business outcome. It is broader than simply proving that a feature can work.
MVP
Minimum viable productThe smallest version of a product that can test whether the central idea is useful and worth developing.
NPS
Net Promoter ScoreA survey measure based on how likely someone is to recommend a product, service, or workplace. I specify employee NPS when the respondents were team members rather than customers.
OKR
Objective and key resultA goal-setting format that pairs a desired outcome with measurable signs of progress.
PUG
Product User GroupA recurring group of customers or users who review product questions and provide feedback to the team.
Research operations
Research operationsThe recruiting, tools, consent, storage, schedules, standards, and communication practices that make user research repeatable across a team.
SDOT
Seattle Department of TransportationThe city department responsible for Seattle’s transportation system. My graduate work included a usability study of one of its public parking maps.
UX
User experienceHow a person experiences a product or service, including what they understand, do, and feel before, during, and after using it.
VoC
Voice of CustomerA structured practice for gathering, organizing, and sharing customer feedback so it can inform product decisions.
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