Starting college can surface practical, social, and mental-health challenges at once. Students may know they are struggling before they know what kind of help to ask for—or where to find it.
08 / STUDENT WELLBEING⌄
08 / STUDENT WELLBEING
CONNECTIE
A transition-triage concept helping incoming college students recognize what they need and find appropriate support.
The project combined survey work, synthesis, and concept evaluation to understand transition stressors, how students described them, and which forms of support felt approachable.
Frame the experience as transition triage: begin with the student’s situation and language, then connect that signal to a relevant next step or resource.
Over ten weeks, the team moved from research through conception and evaluation, using shared synthesis to keep the proposed experience tied to students’ real transition needs.
The work produced a focused service concept and a research-backed model for connecting a broad, emotional problem to practical routes for support.
When someone cannot name the service they need, design should begin with the experience they can describe.



The story is in place. These are the most useful original artifacts to bring in next.
SERVICE FLOW
The final path from a student-described concern to an appropriate person, resource, or next step.