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Research operations / 2018—2022

SOCRATA / WORKFLOW EVIDENCE

A repeatable way to combine customer feedback, user groups, surveys, usability studies, product analytics, and Net Promoter Score data in planning.

Socrata workflow for centralizing source data
Socrata workflow for centralizing source data

Explore the project in context.

Established and managed the operating system; hired and partnered with a dedicated researcher who conducted studies within the program.

Existing program material is being organized into a fuller account of the operating model, collaboration, and study ownership.

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